The purpose of Release, Control & Validation is to obtain knowledge on ITIL® terminology, process structure, roles, functions and activities that will enable role focused capability and competency in support of the Service Lifecycle approach as described in ITIL®.
The course provides delegates with practical guidance on the design and implementation of integrated end-to-end processes based on proven industry best practice guidelines.
The course prepares delegates for the ITIL® Capability examination in Release, Control & Validation

• Processes across the Service Lifecycle pertaining to the capability of Release, Control and Validation management.
• Change management as a capability to realise successful service transition.
• Service validation and testing as a capability to assure the integrity and the quality of service transition.
• Service asset and configuration management as a capability to monitor the state of service transition.
• Knowledge management as part of enhancing the on-going management decision support and service delivery capability.
• Service request fulfilment and evaluation to assure meeting commit-ted service level performance.
• Common Service Operation activities related to Release, Control and Validation processes.
• Organizing for Service Operation which describe functions to be performed within Release, Control and Validation processes.
• Release Control and Validation process roles and responsibilities.• Technology and Implementation Considerations.
• Challenges, Critical Success Factors and risks.
• CSI as a consequence of effective Release, Control and Validation processes.• Service Management as a Practice.

The course is suitable for individuals who require a deep understanding of Release, Control & Validation processes and how they may be used to enhance the quality of IT service provision within an organisation.
It offers a natural career development path for practitioner staff who already hold the ITIL® V3 Foundation Certificate or equivalent

5 DAYS