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ITIL® Service Capability: Planning Protection & Optimization (PPO)

The course builds on the general principles covered as part of the ITIL® Foundation course. This enables the organization to introduce Capacity Management, Availability Management, ITSCM, Information Security Management, Demand Management and Risk Management processes as an integral part of its overall business-focused Services Framework. The course is assignment based, with a strong emphasis on practical coursework, working as individuals and in teams.
This course qualifies you for the following PMI® Professional Development Units (PDUs):30 PMI PDUs

The purpose of Planning, Protection & Optimization is to obtain knowledge on ITIL® terminology, process structure, roles, functions and activities that will enable role focused capability and competency in support of the Service Lifecycle approach as described in ITIL®.
The course provides delegates with practical guidance on the design and implementation of an integrated end-to-end processes based on proven industry best practice guidelines.
The course prepares delegates for the ITIL® Capability examination in Planning, Protection & Optimization.
• Processes across the Service Lifecycle pertaining to the practice elements within Planning, Protection & Optimization.
• Capacity management as a capability to realise successful service design.
• Availability management as a capability to realise successful service design.
• IT Service Continuity Management as a capability to support over-all Business Continuity Management.
• Information Security Management as part of the overall corporate governance framework.
• Common Service Operation activities related to Planning, Protection & Optimization.
• Organizing for Service Operation which describe functions to be performed within Planning, Protection & Optimization.
• Planning, Protection & Optimization roles and responsibilities.
• Technology and Implementation Considerations.
• Challenges, Critical Success Factors and risks.
• Continuous Service Improvement as a consequence of effective Planning, Protection & Optimization.
• Service Management as a Practice.
The course is suitable for individuals who require a deep understanding of Planning, Protection & Optimization processes and how they may be used to enhance the quality of IT service provision within an organization.
It offers a natural career development path for practitioner staff who already hold the ITIL® V3 Foundation Certificate or equivalent.
5 DAYS