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  • ITIL® Service Capability: Release Control & Validation (RCV)

ITIL® Service Capability: Release Control & Validation (RCV)

The course builds on the general principles covered as part of the ITIL® Foundation course. This enables the organisation to introduce Change Management, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Request Fulfilment, Service Evaluation and Knowledge Management as integral parts of its overall business-focussed Services Framework.
This course is assignment based, with a strong emphasis on practical coursework, working as individuals and in teams.
30 PMI PDUs

  • Objectives
  • Outline
  • Audience
  • Duration
The purpose of Release, Control & Validation is to obtain knowledge on ITIL® terminology, process structure, roles, functions and activities that will enable role focused capability and competency in support of the Service Lifecycle approach as described in ITIL®.
The course provides delegates with practical guidance on the design and implementation of integrated end-to-end processes based on proven industry best practice guidelines.
The course prepares delegates for the ITIL® Capability examination in Release, Control & Validation
• Processes across the Service Lifecycle pertaining to the capability of Release, Control and Validation management.
• Change management as a capability to realise successful service transition.
• Service validation and testing as a capability to assure the integrity and the quality of service transition.
• Service asset and configuration management as a capability to monitor the state of service transition.
• Knowledge management as part of enhancing the on-going management decision support and service delivery capability.
• Service request fulfilment and evaluation to assure meeting commit-ted service level performance.
• Common Service Operation activities related to Release, Control and Validation processes.
• Organizing for Service Operation which describe functions to be performed within Release, Control and Validation processes.
• Release Control and Validation process roles and responsibilities.• Technology and Implementation Considerations.
• Challenges, Critical Success Factors and risks.
• CSI as a consequence of effective Release, Control and Validation processes.• Service Management as a Practice.
The course is suitable for individuals who require a deep understanding of Release, Control & Validation processes and how they may be used to enhance the quality of IT service provision within an organisation.
It offers a natural career development path for practitioner staff who already hold the ITIL® V3 Foundation Certificate or equivalent
5 DAYS
  • ITIL v3: Service Management Foundation
  • ITIL® Service Capability: Operational Support & Analysis (IOSA)
  • ITIL® Service Capability: Planning Protection & Optimization (PPO)
  • ITIL® Service Capability: Release Control & Validation (RCV)
  • ITIL® Service Capability: Service Offerings & Agreements (SOA)
  • ITIL® Service Lifecycle: Service Operation (LSO)
  • ITIL® Service Lifecycle: Service Transition (LST)
  • ITIL® Service Lifecycle: Continual Service Improvement (LCSI)
  • ITIL® Service Lifecycle: Service Design (SD)
  • ITIL® Service Lifecycle: Service Strategy (SS)
  • ITIL Practitioner
  • PRINCE2® for Practitioners
  • PRINCE2® Foundation
Have any questions? info@rmg-sa.com +966112385335 Rihanna Almlqa boulevard -First Floor-Office No. 53
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