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ITIL® Foundation

ITIL® Foundation training course will provide delegates with a detailed knowledge of basic ITIL® framework, terminology, and concepts.
This course will introduce them to ITIL® as an approach, in the context of the Service Lifecycle.
ITIL® (IT Infrastructure Library) offers best practice techniques for the optimisation of IT services. Essentially, ITIL® assists organisations in coordinating their IT requirements with business goals.
ITIL® methodology is implemented worldwide, as it is the global standard for IT service management, thus it is a widely adopted and trusted procedure.

During this ITIL® Foundation training course, delegates will become familiar with key ITIL® terminology, understand the link between processes and the lifecycle, and will be able to explain service management as a practice.
This course will cover the phases of the Service Lifecycle, which provide a sufficient overview of the alliance between IT and business strategy.
This ITIL® Foundation training course will explore the following modules:
- Module 1: An Introduction to ITIL®
• Introducing IT Service Management
• Practicing Service Management
• The IT Service Lifecycle Overview

- Module 2: The IT Service Lifecycle
• Service Strategy
• Service Design
• Service Transition
• Service Operation
• Continual Service Improvement

- Module 3: Aspects
• Concepts
• Terminology
• Main Principles and Models
• Roles
• Functions

- Module 4: Processes
• Service Level Management
• Service Continuity
• Configuration Management
• Release Management
• Incident and Problem Management

- Module 5: Automation and ITIL® Success
• Technology and Architecture
• Competencies
• Service Management Skills

*After completing 2 days of classroom training, the third day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your Foundation exam online.
We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

- Benefits of online exams include:
• Proven higher pass rates
• Quicker Results
• Save Travel Costs
• Flexibility
• Convenient
• Take your exam at your home, office, or work when you are ready
• Individuals who require basic knowledge about the ITIL framework and how it will be executed to enhance the quality of ITSM within an organization
• IT professionals who work in organizations that have adopted and adapted ITIL and want to continue to make a contribution to an ongoing service improvement program.
3 Days