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ITIL® Practitioner

ITIL® Practitioner follows on from ITIL® Foundation to provide a practical guide to adopting and adapting ITIL® training for use in business.
Our comprehensive course uses instructor-led training and practical exercises to familiarise you with the Continual Service Improvement (CSI) approach, the nine guiding principles, and the three key areas most important to a successful ITIL® implementation.
Suitable for anyone holding the ITIL® Foundation certificate, ITIL® Practitioner allows candidates to take their ITIL® knowledge and transform it into practice.
This practical level of understanding makes ITIL® Practitioner particularly suitable with introducing ITIL® into the workplace.

• Use IT Service Management concepts that are important drivers of continual service improvement
• Apply the ITSM guiding principles in a real-world context
• Apply the CSI approach to manage improvements in a given organizational context
• Use metrics and measurement to enable continual service improvement
• Communicate effectively to enable continual service improvement
• Apply organizational change management to support continual service improvement
• ITSM Concepts
• Service Elements
• ITSM Principles
• CSI Approach
• Metrics & Measurement
• Communication
• Organisational Change Management (OCM)
• OCM Tools
• OCM Activities
• Applying the CSI Approach
• Individuals who require basic knowledge about the ITIL framework and how it will be executed to enhance the quality of ITSM within an organization
• IT professionals who work in organizations that have adopted and adapted ITIL and want to continue to make a contribution to an ongoing service improvement program.
• Project and Business Managers
3 Days